OPENING HOURS Departure Transit Lounge stores: 24hours
Arrival Hall stores: 6am – 1am
Check-in store (public): 7am – 11pm

Departure Transit Lounge (central) store: 24hours
Departure Transit Lounge (wings) and Arrival Hall stores: 6am – 1am
Check-in stores (public): 7am – 11pm

Departure Transit Lounge (central and south wing) stores: 24hours
Departure Transit Lounge (north wing) and Arrival Hall stores: 6am – 1am
Check-in store (public): 7am – 11pm

Terminal 1
Departure Transit store: 6am – 1am

Terminal 2
Departure Transit store: 6am – 1am

Terminal 2
Departure Transit store: 6am – 1am
Terminal 3
Departure Transit store: 6am – 1am
Basement 2 Public store: 6am – 1am

PRE-ORDER

Please read the Terms and Conditions carefully before placing a pre-order. With completion of the pre-order process the Terms and Conditions are regarded as having been accepted.

On www.nuancewatson.com.sg you can place non-binding pre-orders for duty free products, provided that you will be leaving on an international flight from Singapore Changi Airport. Despite the pre-order you will not be obliged to collect and pay for the goods. A purchase agreement will only be concluded by way of payment and delivery of the ordered products at the cash point of the Perfumes & Cosmetics Mega Stores at the airport.

However, in case of an apparent misuse of pre-orders we reserve the right to exclude the user from the Website.

To place a pre-orders you have to register as a user with www.nuancewatson.com.sg. Once we receive your registration information we will send you an e-mail requesting you to activate the registration. Following the successful activation you may proceed to place pre-orders.

Please note that online-orders have to be placed at least 72 hours prior to departure. If you are departing/arriving at Changi Airport in less than 72hours, you may like to call us directly at our Pre-order hotmail at +65 9735 3107 to place an order.

Exchange, Returns & Refund

Unlike other retailers, we offer you a peace of mind with our 90 days return policy
We want you to be completely happy with your order.

When you tear open that Perfumes & Cosmetics packaging, we want you to be thrilled with what’s inside – so if you’re not, we will be happy to offer a refund.

If for any reason you are not satisfied, we will gladly accept your timely return of unopened, unused or defective merchandise upon receiving your items within 90 days of PURCHASE date. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received for a credit/refund or exchange to be issued. Used merchandise cannot be returned unless defective.

Please contact us at +65 97353107 or email to for query on the exchange/return & refund.
Nuance Watson Singapore (S) Pte Ltd
#038-008 Passenger Terminal 2
Singapore Changi Airport
Singapore 819643

To find any Perfumes & Cosmetics / Nuance Watson Singapore store near you, use our Store Locator

Payment Payment and Passing over of Risk of Damage and Loss
All goods must be paid for upon collection. You may pay cash or with the following payment modes: Visa, American Express, MasterCard, Diners, JCB, NETS and China Union Pay. The risk of damage and loss passes with the handing over of the products to you. Until such time as we receive full payment by you ownership of the products remains vested in us.